Job Opportunity: Service Receptionist / Front of House Manager
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About the Business
Join Finch Motor Company, a renowned name in vehicle restoration, as we expand our presence with a new flagship branch near Adelaide. With a legacy of 58 years, our company is home to two major brands - Finch Restorations and Finch Powerhouse.
Finch Restorations is Australia's oldest and largest car restoration business, still growing and thriving. Our multi-skilled team works on classic cars, trucks, motorcycles from around the world, spanning 1900-1990.
We currently operate two branches in the Adelaide Hills, just 20 minutes up the South-Eastern Freeway from the Old Tollgate. The new branch, located only fifteen minutes from the Adelaide CBD, is anticipated to open to the public in the fourth quarter of 2024. As we embark on this exciting journey of growth, we are seeking a dedicated and dynamic Service Receptionist / Front of House Manager to join our team. The role will initially be based at our main office in Mount Barker and, after a few months, relocate to the new flagship site.
Position: Service Receptionist / Front of House Manager
Key Responsibilities
- Customer Service Excellence: Be the welcoming face of Finch Motor Company, ensuring every customer receives a warm and professional reception.
- Customer Inquiries: Handle customer inquiries, providing information about our services, pricing, and processes. Direct inquiries to the relevant team member, department, or branch.
- Administrative Duties: Perform administrative tasks such as invoicing, data-entry, photo wrangling, record-keeping, and maintaining customer records. Data entry into SharePoint, ERP, and CRM systems. Develop office processes, procedures, structures, and systems and proactively drive continuous improvement in them.
- Logistics: Organize the transport of goods, vehicles, and components.
- Events: Coordinate events, including attendance at trade shows and internal company functions.
- Team Coordination: Collaborate with our service team to ensure a smooth workflow and timely delivery of services.
- Front of House Management: Oversee the organisation and cleanliness of the reception area, ensuring a welcoming atmosphere for customers.
Qualifications
- Previous experience in a customer-facing automotive role is preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in computer applications and office software.
- Experience as a technician, service advisor, parts interpreter, or purchasing officer would be well regarded.
- Passion for classic and vintage cars is a plus.
Language
- Professional working proficiency in speaking 'Car' terminology is a plus.
Why Work for Finch?
- Opportunity to work with a renowned brand in the vehicle restoration industry.
- Be part of a skilled craftsperson-based environment.
- Career growth and development within our expanding company.
- A supportive and collaborative team environment.
How to Apply
If you are a motivated individual with a passion for delivering exceptional customer service and want to be part of our exciting journey, please submit your resume and a cover letter detailing your relevant experience via email to
Finch Motor Company is an equal opportunity employer. We encourage applications from candidates of all backgrounds.
Applications close Monday, 12 February 2024.
